What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Reusable Pet Tube Toy Scratch-resistant Safe Holes Cat Tunnel Funny Kitten Toys

Name: Reusable Pet Tube Toy Scratch-resistant Safe Holes Cat Tunnel Funny Kitten Toys
SKU: 62c19253af514b01a430b3f5
Price: 12.65 EUR
Availability: InStock
Rating: 4.5 (2 reviews)

Current price

From Price €12.65

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Free delivery to the United States

3 November

Secure checkout & data protection

No-delivery refund

Quality guarantee

Secure logistics

Privacy protection

Description

Reminder: 1.Due to the light, there is a slight difference between the actual color and the picture color, please take the received object as the standard. 2.Due to different measurement methods, there is a gap of 1-2cm between the measurement and the actual size.

Item Name: Cat Tunnel Features: T-Shaped, Plush Ball, Release Cat Energy

Size Details: A: 50cm x 25cm/19.69" x 9.84" (Approx.) B: 120cm x 25cm/47.24" x 9.84" (Approx.) C: 123cm x 25cm/48.43" x 9.84" (Approx.) D: 80cm x 55cm/31.5" x 21.65" (Approx.) E: 115cm x 25cm/45.28" x 9.84" (Approx.)

Specifications: This product has 5 different styles and sizes for you to choose. It is not only a pet toy, but also the charming bright color can fit the decor of your house well. It is constructed of polyester material. The cat tunnel has a plush ball at one end and a bell ball, which can attract the pet's attention well and provide both play and rest for the pet. It can be folded and stored when idle, which is convenient and space-saving. The pet tunnel toy is with plenty of space and exercise training, so it allows your pets to move freely and can exercise their physical strength while playing happily, as well as is perfect for recommending to your friends, family and colleagues who have pets. Package Includes: 1 x Cat Tunnel

Kitty Cat House

4.6

4,000+

reviews

10,000+

purchases

Seller's info and responsibility

Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Reviews 2

4.5

Customer

June 6, 2023

Looks good cat used it a few times but when she tried to get out of it through the top holes stuck and was pulling the whole lot with her. She panicked for a sec but then she went back and got out from the side hole. Other than that it's OK and has lovely colours.