Cute Rilakkuma Makeup Tools Powder Puff Portable Travel Animation Fun Bear-Shaped Household Makeup Table Daily Use Practical Good Stuff
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Hello, Attached is a video of the curling iron not working. It has no rotation and doesn't turn. Sincerely, Ralf Schramm Hello, We can imagine how frustrating it can be when an order doesn't meet expectations. We can offer you a choice of 2 options: 1. Report a quality issue without return: If the item W33LN293 is not as described or defective, you don't have to return it. Instead, please send us a couple of photos demonstrating the product and the defect you mentioned. In case you're not ready to send us the images, feel free to return the package. For that, see the second option. 2. Return at your expense: If you would like to return W33LN293, please do that until May 31, 2025. The item should be returned to Portugal. If you choose this option, please let us know, and we'll provide you with the return address and instructions. We'll wait for your decision.
Some items are good but lipsticks don't stay and they smudge into nothing, mascara is practically dry, eye liner smudges too, the eyebrow pencil is almost transparent you need to put pressure, the eye lash curler is rough for eyelashes, the only things i will use is make up bag, eye shadow, blush, concelear, beauty blender and brushes. Don't see this worth it the quality is cheaper than the price. Not buying from this brand again
I was so excited to receive my makeup box. Unfortunately it was missing the entire eye makeup section. Pictured below. I wouldnlike another one shippednor a refund. Very disappointed. Please help. Thank you, Lillian
Quality pretty decent, bought all three and they look great. Kinda had to squish them into shape so the heads didn't look lopsided. Don't know how they'll hold up but I'm sure it's nothing sewing can't fix.
Got the completely wrong thing to what I ordered it was a different colour and was nothing like I wanted, this is what I ordered and what I received. do NOT buy from here it is a scam and fake and bad
The box of this make up set was damaged from the start, it was wrapped in bubble wrap, their is no way it was damaged on the way because it was wrapped alot It had to be sent like this
Is this what you called 12pcs for 52€? I order 2 sets of 12PCS so i should received 24PCS. And its not even glass bottle for a worth of 26€ EACH. I need a refund for this!
Though the colors are beautiful and vibrant, the size of the eyeshadows seems to be bigger in the photo than they do in person. But overall nice.
Cute Rilakkuma Makeup Tools Powder Puff Portable Travel Animation Fun Bear-Shaped Household Makeup Table Daily Use Practical Good Stuff — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers