What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Velvet Sweater Women's Spring and Autumn High-end Hooded Top Western Style Age-reducing Long-sleeved Jacket

Name: Velvet Sweater Women's Spring and Autumn High-end Hooded Top Western Style Age-reducing Long-sleeved Jacket
SKU: 6a2ceeb4cb3c66013fa2484c
Price: 12.6 EUR
Availability: InStock

Current price

Price €12.60

‌

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Free delivery to the United States

17 October

Secure checkout & data protection

No-delivery refund

Quality guarantee

Secure logistics

Privacy protection

Description

Label:yes Material:polyester, cotton Washing: Hand wash cold, Iron at normal temperature <150C, Dry clean, Line dry in the Shade, Do not bleach Gender：women The merchant warrants that their products comply with all applicable laws, and are offered only if they comply with Joom’s policies and EU Product Safety and Compliance laws.

Size Chart: Size: XS, Bust: 86cm, Length: 57cm Size: S, Bust: 90cm, Length: 58cm Size: M, Bust: 94cm, Length: 59cm Size: L, Bust: 99cm, Length: 60cm Size: XL, Bust: 104cm, Length: 61cm Size: XXL, Bust: 109cm, Length: 62cm Size: XXXL, Bust: 114cm, Length: 63cm Material: Polyester 80%,Cotton 20%

Washing Care: Dry clean Clothing Decoration: fringe Closure type: zipper Gender: for women Length: medium Outerwear Filling: polyester batting Outerwear Thickness: medium

TOP-MALL-001

4.6

589

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2,000+

purchases

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Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.