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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
First, from picture, it looked like you buy 2 items for the price of 1. Now when I received package with one bottle and checked description of this one I realize that it is actually one bottle. Because of this intentional misleading I will reduce stars
First, from picture, it looked like you buy 2 items for the price of 1. Now when I received package with one bottle and checked description of this one I realize that it is actually one bottle. Because of this intentional misleading I will reduce stars
The original one is on the left, I bought it at the museum in China. The smell is the same but the consistency and the colour is completely different. It looks fake. Also the description on the bottle is different.
Very large bottle, will last a long time. Pleasant fragrance and good oil control.
I received the brown shampoo instead of the black shampoo shown in the photo.
Great ones, only transportation time too long for these days.
Excellent !!!
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Dove Intensive Moisture Shampoo and Rose Fragrance Beads Set — buy online with free worldwide shipping!
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